Refund Policy

1. Scope

This Refund Policy applies to paid Mobvibe subscriptions billed through Paddle for multi-machine functionality and any related paid features that explicitly reference this policy.

This policy does not limit any non-waivable consumer rights you may have under applicable law.

2. First Subscription Purchase: 14-Day Refund Window

You may request a refund for your first Mobvibe subscription purchase within 14 calendar days of the initial successful charge.

If approved, the refund will generally be returned to the original payment method used for the transaction.

3. Renewals and Standard Non-Refundable Cases

Except where required by law, renewal charges are generally non-refundable.

Refunds are also usually not available for partial billing periods, unused time after renewal, or changes of mind made after the 14-day initial purchase window has passed.

4. Duplicate Charges and Service Failure

We may approve a refund outside the standard window if there was a duplicate charge, an obvious billing error, or a verified technical issue that materially prevented the paid multi-machine subscription feature from working and we could not provide a reasonable fix.

5. Cancellation Is Not the Same as a Refund

Canceling your subscription prevents future renewals, but it does not automatically refund charges that have already been processed.

To avoid your next renewal charge, you must cancel before the renewal date using the method provided through Paddle, your receipt email, or Mobvibe.

6. How to Request a Refund

To request a refund, email Ericoolen@yeah.net and include enough information for us to locate the transaction.

• The email address associated with your Mobvibe account.
• Your Paddle receipt, order ID, or subscription ID if available.
• A short explanation of the refund reason.

7. Review and Processing Time

We aim to review refund requests within 5 business days. If a refund is approved, the time it takes to appear on your original payment method depends on Paddle, your payment provider, and your bank or card network.

8. Updates and Contact

We may update this Refund Policy from time to time. The latest version will always be posted on this page with the current effective date.

If you have questions about this Refund Policy, contact Ericoolen@yeah.net.

1. 适用范围

本退款政策适用于通过 Paddle 计费的 Mobvibe 付费订阅，这些订阅主要用于多机器功能以及明确引用本政策的相关付费能力。

本政策不限制适用法律下您享有的任何不可放弃的消费者权利。

2. 首次订阅付款：14 天退款窗口

对于您的首次 Mobvibe 订阅购买，您可以在首次成功扣款后的 14 个自然日内申请退款。

若退款获批，通常会原路退回至您支付该笔交易时使用的付款方式。

3. 续费及通常不退款情形

除非法律另有要求，续费款项通常不予退款。

对于部分计费周期、续费后的未使用时长，或超过首次购买 14 天后因改变主意而提出的申请，通常也不提供退款。

4. 重复扣费与服务故障

如果发生重复扣费、明显的账单错误，或经核实存在重大技术问题导致付费的多机器订阅功能无法正常使用，且我们无法提供合理修复方案，我们可以在标准退款窗口之外批准退款。

5. 取消订阅不等于自动退款

取消订阅会阻止未来续费，但不会自动退还已经成功处理的款项。

若要避免下一次续费扣款，您必须在续费日期前通过 Paddle、收据邮件中提供的方式或 Mobvibe 提供的取消方式完成取消。

6. 如何申请退款

如需申请退款，请发送邮件至 Ericoolen@yeah.net，并提供足以让我们定位交易的信息。

• 与您的 Mobvibe 账户关联的邮箱地址。
• 您的 Paddle 收据、订单号或订阅 ID（如有）。
• 简要说明退款原因。

7. 审核与处理时间

我们会尽量在 5 个工作日内审核退款请求。若退款获批，款项何时回到原支付方式，取决于 Paddle、支付服务提供方以及您的银行或卡组织。

8. 更新与联系

我们可能会不时更新本退款政策。最新版本将始终发布在本页面，并标注当前生效日期。

如果您对本退款政策有任何疑问，请联系 Ericoolen@yeah.net。